Privacy policy

Last Updated: 15.02.2026

Welcome to One Ritual (“we,” “our,” “us”).

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you visit our website or purchase our products.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect different types of information to provide and improve our services.

A. Personal Information

When you place an order, contact us, or sign up for updates, we may collect:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely via third-party gateways)
  • Order history

B. Automatically Collected Information

When you visit our website, we may collect:

  • IP address
  • Browser type
  • Device information
  • Pages viewed
  • Time spent on site
  • Referral source

This helps us understand user behavior and improve our website.

C. Marketing & Communication Data

If you subscribe to our emails or WhatsApp updates, we may store:

  • Communication preferences
  • Engagement data (email opens, clicks)

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Deliver products
  • Provide customer support
  • Send order confirmations and updates
  • Improve website performance and user experience
  • Prevent fraud and unauthorised transactions
  • Send promotional communication (only if you opt in)

We do not sell your personal information to third parties.

3. Payment Information

All payments are processed through secure third-party payment gateways.

We do not store your credit/debit card details on our servers.

Payment providers comply with industry security standards.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

  • Improve website functionality
  • Personalize user experience
  • Analyze website traffic
  • Support advertising campaigns

You can disable cookies through your browser settings, but some website features may not function properly.

5. Sharing of Information

We may share your information with:

  • Shipping and logistics partners
  • Payment processing providers
  • Marketing platforms (for ads & email services)
  • Legal authorities if required by law

All partners are required to maintain confidentiality and protect your data.

We do not rent or sell your data.

6. Data Retention

We retain personal information only as long as necessary:

  • To fulfill orders
  • For accounting and tax compliance
  • To resolve disputes
  • To comply with legal obligations

After this period, your data may be securely deleted.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.

However, no method of online transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Your Rights

You may have the right to:

  • Request access to your data
  • Request correction of inaccurate information
  • Request deletion of your data
  • Withdraw consent from marketing communications

To exercise your rights, contact us at the details below.

9. Children’s Privacy

Our website and products are not intended for individuals under 18 years of age.
We do not knowingly collect personal information from minors.

10. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those external sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated effective date.

12. Contact Information

If you have questions regarding this Privacy Policy, please contact us:

📧 Email: support@oneritual.in
📱 WhatsApp: 8800597016
📍 Address: C-21 Basement, CC Colony, Opposite Rana Pratap Bagh, 110007